Speakers

Jeremy King, VP, Regional Head for Europe, PCI Security Standards Council

Mr. King leads the Council’s efforts in increasing adoption and awareness of the PCI Security Standards internationally. In this role, Mr. King works closely with the Council and representatives of its policy-setting executive committee from American Express, Discover, JCB International, Mastercard and Visa, Inc. His chief responsibilities include gathering feedback... from the merchant and vendor community, coordinating research and analysis of PCI SSC-managed standards through all international markets, and driving education efforts and Council membership recruitment through active involvement in local and regional events, industry conferences and meetings with key stakeholders. He also serves as a resource for Approved Scanning Vendors (ASVs), Qualified Security Assessors (QSAs), Internal Security Assessors (ISAs), PCI Forensic Investigators (PFIs), and related staff in supporting regional training, certification and testing programs. more

Michelle Griffey, Chief Risk Officer, Communisis

Michelle is an experienced leader with 30 years’ experience across a wide range of disciplines including Risk and Governance, Lean Sigma, Project and Relationship Management. She places strong emphasis on doing what is right for the end customer, creating trust and so enabling business growth and resilience through a pragmatic approach to risk... mitigation. Starting her career in branch banking Michelle's experience includes EWRM, incident management, relationship & supplier management, regulated and non-regulated sales, people coaching and development, banking product and policy governance, implementing process improvement through the use of Six Sigma & LEAN methodologies, project management and business process development & governance. Michelle joined Communisis in 2016 to build a risk function for the Customer Experience division focussed on supporting clients within strongly regulated markets. She has subsequently moved to the role of CRO for Communisis group bringing together a number of specialist areas to create a team focussing on Business Resilience. more

Simon Turner, Senior Manager ISSCA Consultancy Services, BT Group

A highly experienced technology and telco leader Simon brings three decades of industry experience to the forefront having worked in numerous highly regulated roles. Working with BT’s most complex customers Simon's background gives him valuable insights and practical experiences to support cybersecurity, compliance risk management, and governance decisions.

Scott Storey, Digital Information & Cybersecurity Lead, Parkdean Resorts

Scott is the Digital Information & Cyber Security Lead at Parkdean Resorts as part of the leadership team in a new department as the company embarks on a digital transformation journey. Prior to joining Parkdean Resorts, he has over 20 years’ experience in computing working across academia and a range of verticals where he has held senior roles with overall... responsibility for technical security and risk management. His focus is on the areas of application security, socio-technical security and security as a business enabler. more

Candice Pressinger, Director of Customer Data Security, Elavon

Candice Pressinger is Director of Customer Data Security at Elavon Merchant Services, one of the world’s largest payment companies. Candice leads Elavon’s data security products, services and consulting solutions helping protect businesses from payments fraud, data breaches and other security threats. Most recently, she helped launch a Transaction Risk Analysis... service to help merchants process payments without friction and low rates of fraud, in line with the Second Payments Services Directive (PSD2). She works closely with some of Europe’s largest retailers including: Inditex, Primark and BP. Prior to Elavon, Candice spent over a decade at British Telecom, serving as Head of Group PCI DSS Compliance, and leading a team of 100 professionals to implement PCI Data Security globally for 27 platforms, 80 third-party suppliers and 80m transactions per year. Candice balances the world of payments and data security with being a mum of three and likes cycling, music, and theatre.   more

John Greenwood, Director Thought Leadership, Compliance3

John Greenwood is an innovative, award-winning contact centre specialist recognised for his thought leadership and his ground-breaking work with the PCI Security Standards Council and payments ecosystem in drafting the current PCI SSC Information Supplement Protecting telephone-based payment card data. He is evangelistic about helping organisations achieve the right... balance between CX, risk and cost. After 3 years full time as part of the British Sailing Team campaigning for the LA Olympics, John started his business career in manufacturing technology. The business sold food moulds to enable parents to make party food in character shapes like My Little Pony, Thomas the Tank, Postman Pat and many more, selling into large retail chains as well as selling direct to consumer via party plan. After selling the business in 1981 and taking a 3 year sabbatical to re-join the sailing team for the Barcelona Games, John joined The Decisions Group, a leading UK telemarketing business. Here John led change projects launching ‘customer not present’ contact strategies for leading brands across the Financial Services, Technology, Travel and Retail sectors. After supporting the launch of ‘home shopping’ for a market leading UK supermarket business and pan European e-commerce delivery for a leading gaming platform, John co-founded of one of the world’s first ‘chat’ based customer contact centres delivering sales, service and fulfilment operations for e-commerce customers of the UK’s leading telecoms provider. Following the sale of that business and spending some time working with UK Gov’ as part of the industry led team that supported the launch of e-Skills, the UK’s first sector skills council, John spent time consulting in the emerging ecommerce and home shopping sector. In 2012 John led the team that helped Shop Direct become the worlds first merchant to have ‘no cardholder data environment’ within their global contact centre estate, but still have compliant access to their 150 million legacy call recording file. Since then, John has supported over 50 PCI scope reduction projects across the public and private sectors as well as a 6 month assignment with a large U.N charity. He is currently working with 12 UK Councils and a number of large to midsized consumer brands supporting their PCI DSS compliance programmes and technology selection. more