Agenda

Chairs Opening Remarks 

►Function, friction, and security (FFS) - the fraudsters keep evolving: from automation to big data and why it's a full team effort

Nick Harris, Interim CISO, Holland & Barrett
Puneet Ahuja, Cyber Analytics & Information Risk Manager, Holland & Barrett

• Top themes of online fraud and how it's changing: use cases, trends, etc. Inside the criminal's mind
• Why Cyber Security is primed to lead a business-wide effort: the ultimate horizontal, already use big data (SIEM), has engineering skills to tie the data together
• Team effort from across store loss prevention, to payment squad, to PaaS, to Cyber IR, to Risk, automation, customer auth, customer journey. It needs everyone.

►How do you win at Cyber Security, a strategic approach

Zac Warren, Chief Security Advisor, Tanium

• Review of the technological trends over the last few decades and priorities heading into 2024
• Taking a deeper dive into visibility and control - you cannot protect it if you cannot see it
• Maintaining a good IT hygiene posture through continuous safeguarding 
• Do you have the right tools around detection and countermeasures

►Removing Fraud and Friction from Online Retail 

Rob Mukherjee, Director of Transformation, EveryCloud
Dean Stevenson, Senior Solutions Engineer

• Tackling the three major e-commerce buckets of pain
• Keeping pace with modern fraudsters, scams, and bots
• Why retail no longer needs to compromise between security and exceptional customer experience

►First 90 days of a retail CISO

Zibby Kwecka, CISO, Arnold Clark

• How to select the right leader of the security function for your retail organisation – Should a CISO come from a technical background, legal, or a Big4 consultancy?
• Key skills to become a CISO the board will love / What to expect of a CISO in the first 90 days?
• What does it mean to have a strategy?

Comfort Break

►Fireside chat: a CISOs view

Simon Brady, Managing Editor & Event Chairman, AKJ Associates (Moderator)
Angus Alderman, Information Security Officer, Boden

• What are your biggest challenges in the day-to-day battle of protecting your customers and organisation and do you think the retail industry has become a bigger target more recently? What threats worry you the most?
• Security versus resilience: aligning security priorities with organizational objectives. How do you prioritize and do you feel supported and heard when airing concerns?
• To what extent are you embracing AI in Boden and are you seeing the benefits it can offer? How are you developing responsible, user-centred principles to balance opportunity and risk?
• With human-centric security top of the agenda, how do you aim to achieve a robust security culture throughout the organisation? 

►Shared multifunction devices made simple

Andy Wilcox, Senior International Marketing Manager, Imprivata
James King, Solutions Engineer, Imprivata

• Join us in today's session to find out how you can implement efficiency and flexibility to your shared multifunction device workflows, how to enforce security without compromising productivity, and how to ensure compliance without hindering usability. 
• Learn about the state of enterprise mobility in retail from Independent Research conducted by the Ponemon Institute. This report offers a deep dive into the challenges organizations experience, making one thing clear: the stakes are too high to implement enterprise-owned mobile devices without an effective security and access management strategy.
• Our team will be on hand throughout the presentation to answer your questions and provide additional information.

►Navigating Cybersecurity Partnerships: A Guide for Retail Businesses 

Anil Kumar, Head of IT Security & Risk Function, Homebase

• The Art of Selection: Key Considerations in Choosing the Right Cybersecurity Partner
• Crafting an Effective RFP: Lessons Learned and Best Practices
• Negotiating Success: Strategies for Securing the Ideal Partnership Deal
• Third-Party Vendor Assessment: Unveiling Insights and Mitigating Risks
• Setting the Standard: Establishing Clear Expectations with Your Chosen Cybersecurity Partner

Comfort Break

►Selling Smarter: What New Smart Device Regulations Mean for Retailers 

Regina Bluman, Cyber Security Advisor, Pinsent Masons

• Review of current and upcoming regulations such as the PSTI which apply to retailers selling ‘smart devices’
• How to use compliance as a business differentiator
• Future-proofing your supply chain to drive compliance efforts

►From Digital Transformation to Digital Modernisation – Data Security Powering our Future

Tim Ayling, VP EMEA Cyber Security Specialists, Thales

• What is powering the modernisation trends in retail?
• Where does this leave cyber security?
• How do we address these challenges?
• Campfire Stories!
   

►The Business of Being a CISO: What’s unique in retail?

Simon Brady, Managing Editor & Event Chairman, AKJ Associates (Moderator)
Alban Tramard, Former CISO, THG  
Ryan Nicholson, Head of Security & IT Risk Management, Clarks 
 

• What challenges are unique to being a CISO in the retail sector? 
• What are the most difficult security challenges you face at the moment
• What lessons have you learned from recent breaches in the retail sector?
• How can security teams both act as enablers of business innovation and protect the company?
• How do you perceive the future effects of AI in this sector?

Chairs Closing Remarks